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FAQs

  1. How do I place an order?

    Easy! You can order on our website (just add the tees you want to your basket, and follow the checkout), or you can call us on 01434 422700. If you prefer, you can send your order by email to sales@urbanhorse.com. (Please don't send credit card details by email - we'll contact you for your payment details!)

  2. When will my order be dispatched?

    If you place your order before 3.30pm Monday to Friday, we'll normally send it the very same day. If we receive your order after 3.30pm, or over the weekend, we'll send it on the next working day. In very exceptional circumstances (for example, if we run out of stock) your order might be delayed just a little - we'll keep you informed throughout.

  3. When will I receive my order?

    For orders delivered to the UK, your order will normally arrive in 2 or 3 days. We use Royal Mail to send your order, and depending on the value a signature may be required (contact us if you need to know in advance). International orders are also sent via Royal Mail, but will take a few more days to arrive.

  4. Can you deliver next-day?

    If our standard free delivery service isn't fast enough for you, contact us and for a small charge we can expedite your delivery. The sooner you get in touch, the quicker we can ship!

  5. What sizes are available?

    Our tees are available in small, medium and large. With a fitted figure, and a slightly longer cut, they are perfect for riding or casual wear.

    Size UK Europe USA Chest (A) Length (B) Sleeve (C)
    Small 8 - 10 36 - 38 4 - 6 82 cm 64.5 cm 14 cm
    Medium 10 - 12 38 - 40 6 - 8 87 cm 66.5 cm 14.5 cm
    Large 12 - 14 40 - 42 8 - 10 93 cm 68.5 cm 15 cm
    Extra Large 14 - 16 42 - 44 10 - 12 99 cm 70.5 cm 15.5 cm
    Extra Extra Large 16 - 18 44 - 46 12 - 14 105 cm 72.5 cm 16 cm
  6. What material are your tees made from?

    All of our tees are made from 100% organic ring spun combed cotton. They are very soft to the touch! We spent a lot of time choosing the right tee, looking for just the right quality and texture. We are sure you'll love them as much as we do!

  7. Can I return my tees if I don't like them?

    Of course. You will need to contact us within 14 days of receiving your order, and we can't accept returns that you've worn (trying on a tee to check the fit is ok!). You can choose a different size, design or colour, or we can provide you with a full refund. Once we receive your item(s) back, we'll check the condition and send your replacement(s). If you've asked for a refund, we will process it within 5 days (we'll refund your original payment method). You can see full terms in our Terms and Conditions of Sale.